This website is run by CALL Scotland who are committed to protecting your privacy and keeping you informed of how your information is used. We will only record your personal details in the manner and for the purposes set out in this privacy notice. Data will be kept secure from unauthorised access, use or disclosure. We will not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party, except insofar as legally obliged to do so or as specified below.
What information do we collect?
| Activity | What data we collect | Purpose | Data source |
|---|
| Enquiry database | The information requested will vary depending on the type of enquiry and may include the following: full name, email address, contact phone number, your postcode, local authority, your query. | The information you provide will help us respond to your query quickly, efficiently, and accurately. | Email or telephone |
Lawful basis for processing
Enquiry database
For purposes related to your query for information and advice, we will process your personal data on the lawful basis of Contract. Where you phone or email and opt to receive a reply for information and advice, then for these purposes we will process your personal data on the lawful basis of Consent.
Purpose for processing
Enquiry database
The information you provide will help us respond to your query quickly, efficiently, and accurately and allow us to respond more effectively if there is further communication.
Who do we share you information with
We don't share your data with any other party.
Data storage duration and security
Storage of your personal data
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected and, in some cases, so we can comply with our legitimate and contractual obligations.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
This website may contain links to and from websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet, and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.
Disclosure of your information
We will not share, sell or distribute any of the information you provide to us without your consent, except where disclosure is necessary to enforce our rights.
Authorised personnel within the University will be able to access the information you provide to us. Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent. To comply with statutory requirements, we are required to share your personal information with external agencies, particularly for the purposes of detection or prevention of crime or fraud. The University of Edinburgh may also disclose your personal information to any subsidiary of the University of Edinburgh, for the purposes in this privacy statement.
Retention of Enquiry Database data
We will delete your data after 18 months.
To request the removal of your personal data from the Enquiry Database, please contact us by emailing: call.scotland@ed.ac.uk
Cookies we use for the website
This website uses cookies. A cookie is a small file downloaded on to your device when you access certain websites. Cookies allow sites to recognise your device when you make a return visit.
Performance Cookies (Google Analytics)
| Name | Data Stored | Purpose | Expires |
|---|
| _ga, _gat | A random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site. | Google Analytics is a web analytics service provided by Google, Inc. ('Google'), to help us see how our website is used. In doing so information about your use of our website may be transmitted to Google and stored on servers in the United States. IP addresses, which can be used to identify an individual user, are anonymised by Google Analytics. The data collected by Google Analytics is used to analyse how frequently the same people revisit the University website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. | The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser. |
Google's Privacy Policy
Opt out of Google Analytics
Contact Us
You can contact us by emailing: call.scotland@ed.ac.uk
Our social media sites - YouTube, Twitter and Facebook